Excellent customer service. Car buying can be stressful, but Justin Brummert was incredibly easy to work with. Incredibly satisfied with the whole process!
Full stop best car buying experience I’ve had! Being an out of state buyer, Natalie and crew went above and beyond to answer every question I had before my visit. I had no doubt in my mind making the 4.5 hour drive that I was in good hands. The car is outstanding and was valued best on the market for its type. Thank you so much!
Amazing service! I was an out of state buyer, Natalie and crew were absolutely amazing, providing all information possible before my visit. Once there all was calm and sure feeling. Car is amazing and valued outstandingly. Wish I lived closer!
Natalie was a great saleswomen who worked on behalf of the customer and their needs. I am very pleased with the experience and the quality of professionalism.
The first auto shop I've been able to find in VT that doesn't try to screw you over; quality work at a fair price. I haven't purchased a vehicle here, but when it's time for a new ride they'll be my first stop. 10 out of 10 possible Turtles 🐢
I recently bought a new vehicle from this dealership and they were nothing short of amazing. I worked with Rod in Sales - he was honest, very communicative through out the entire process and worked all angles to get me into a vehicle that met my needs and most importantly my budget! They stuck to their 'word' post sale on items promised during our sales discussions without hesitation! This is the third vehicle bought from this dealership within my extended family in the last few years - that speaks volumes in the car market! Thanks for a great experience!
Great visit! Made buying our new VW Tiguan fun and easy. Knowledgable and friendly staff. Emery, Josh and Ed were great! Would not hesitate to buy from them again!
Natalie was very helpful and the entire process was very smooth.
Montpelier Volkswagen Mazda has some of the best employees ever. They always go above and beyond to provide there customers with the best experience possible. Everyone welcomes you and is so friendly. Keep up the great work!
Emery was fantastic to work with! He was quick, honest, and patient with my many questions. Ask for him if you ever are looking for a Mazda or VW in Vermont.
Great experience purchasing a new vehicle! Natalie and the whole staff were amazing. Thank you for everything.
Very nice 👍
Justin Brummert is always taking care of my family! Thank you for the new Atlas; we love it!
I got frustrated over a few things I didn't understand, but the service department was very patient and helped me understand. Thank you!
Natalie was awesome to work with. She made the entire process as simple and pain free as possible!
We worked with Emery and had the easiest car buying experience we have ever experienced. The deal was done via text message which worked so well for us, and were able to do an overnight test drive which helped seal the deal. Emery went above and beyond to help reach our goals and do so easily. 10/10 would recommend.
Rod was great! No pressure and great communicator.
Great customer service. Quick, easy and a pleasant car buying experience! Conner was great!
Natalie Dunn is the best saleswoman! I highly recommend her. My kids and I love our new Atlas! Thank you, Mason, for delivering it to me in NY.
Amazing experience at Capital City Imports. Emery helped me with my new Tiguan over text, on his day off. And when I went in for a test drive Paul helped me close the deal quickly, while answering my many questions. Love that I'll get two years of oil changes included and state inspections for the life of the vehicle. Great deal with great service
Recently bought a used Mazda CX-5 here, and Natalie was great to work with! The whole process was painless. Would definitely come back if I needed a car again.
Justin was great, he answered all are question concern the Mazda CR-30. We will definitely return to Capital City Imports for service and further car purchases. Justin certainly deserves 5 stars for his work. Thanks
Natalie Dunn and the rest of the team here made our purchase of a new car a surprisingly pleasant experience.
Natalie is friendly, efficient and very knowledgeable. I would recommend anyone looking for a professional to assist with their purchase seek her services.
This was by far the most convenient, enjoyable car purchase I have ever made. Emery listened carefully to my needs, provided a fair trade offer, and found me the perfect car. I was impressed with his colleagues as well - a very friendly, efficient team. Overall a great experience and glad to be a loyal Mazda customer.
Connor did a great job showing and explaining a lot of the features in my new car. He went above and beyond by staying late to help me get my new Tiguan!
Great experience buying a car. Thanks, Rod!!!
Excellent experience again with Rod at VW!
Arrived to pick up a loaner car, and was given a 2021 Tiguan to drive.. a very nice ride with plenty of powet.
I had a wonderful dealership experience here! My salesperson Justin Brummert and the sales manager Paul LaRoche facilitated a lease turn-in and an upgrade to a new VW, with a bare minimum of fuss..in fact, no fuss at all! The dealership was warm and welcoming, the deal was easy-breezy, and overall I feel really good about doing business here. Best of all of course...the car!!! Highly, highly recommended!!!
Not only did I get a great price, but the service was awesome. I'd recommend this dealer to anyone without reservation.
I just purchased a 2018 Subaru forester from Rod. The entire experience was awesome. I was able to get my new car delivered to my work, sign a few papers and done! I would highly recommend
Rod was my sales rep. Everything was painless and super easy. I had the car delivered to my workplace and the 2 men who delivered were also great! I absolutely love my new car! Thank you so much to the entire team for such a great experience!
We recently worked with Rod while purchasing a new Mazda. He made the process very easy. Everyone was very kind and helpful. I would highly recommend Capitol City Imports.
Connor helped me find the exact car I was looking for. Friendly, not pushy and true to his word. Overall, the staff here made the car buying experience nearly pain-free. 🙂
5 stars isn’t enough. Got a certified pre-owned Mazda CX5 for $1500 below retail. 100% online and over the phone purchase. Spotless car, delivered to my door within 2 days of purchase. Couldn’t have had a better experience with Capitol City Imports. Emery Webb was my sales agent. He kept me informed along the way. He was exceptional and honest.
Just bought a car from here with a no hassle experience. The staff was very helpful. I had a key fob missing a battery and the sales rep drove a new key to my house. Talk about customer service! Wow!
Justin was very friendly and patient with me. I would definitely let people know about your Service. No pushing at all but I stayed and picked my vehicle. Helped to keep in the $ range I wanted.
Very kind, professional and overall great experience. I've always been a Chevrolet owner so switching to Volkswagen was a big choice but Natalie made it so easy for me to do! Highly recommend!
Connor was my sales person and he did a great job!!
Connor was my sales person. He explained things thoroughly, as well as was professional and kind. He displayed excellent customer service skills. I had found the car online and only needed to test drive it before making my final decision. He had the car parked out front waiting for me, and he stayed after close making sure all of my questions were answered and that my needs were met. The car was delivered to my work with no extra fees and the entire process was very easy. I am also especially pleased with the fact that I get free maintenance ...
I made an appointment to see Connor and take a look at some Mazda's. When I got in to the dealership Connor was very helpful as we walked through some options and I picked out a new CX5. Overall it was a good experience and I would highly recommend Connor and the Capitol City group for anyone looking for a new car.
Connor was great! My parents have bought a few cars from him and he's always been a pleasure to work with. I love my new Tiguan and very happy with all of the perks Connor was able to add on for me. Thanks again!
Great experience with Connor. He was super knowledgeable and a great teacher. He along with Paul and Josh made the whole car buying process easy. Thank you!!
They followed through with promises and Emory was efficient and pleasant to deal with.
Connor G. is smart, honest and helpful. He will give you the real deal. ✌
Natalie Dunn was great to deal with during my last car lease. She made the deal work and was friendly and extremely helpful. This is the seond time I have leased a car from her and it was a pleasure to work with her again. Thanks Natalie
We returned to buy another vehicle from Connor Griffiths because of his quick response, and his attention to what we were looking for with no pressure. He found us exactly what we wanted AGAIN, with superb features and a certified, pre-owned warranty and made getting into another Volkswagen so easy and hassle-free. Thank you!
Great car buying experience. Rod was absolutely fantastic and helped us get in and test drive extremely quickly without trying to make us sit down and sell us like a typical dealership. They were very efficient and we were able to do most of the transaction over email, Josh the Business Manger was also very quick to get me in and out. We also got a great deal on our trade which made everything possible. They have a great team here and I would highly recommend.
Everyone is friendly and the process was quick and easy! We will be returning for a new car next time for sure.
Always fast and reliable! Thanks!!!
I had a wonderful experience, with Rod helping me with the sale of my 2019 Volkswagen Golf Alltrack, Josh and Paul I believe both in management were very friendly and helpful. I traded in my 2017 Golf, for a newer one, and while doing that my boyfriend got my old car, they made it swift and easy, While joking around and being serious all with a smile! We found out that Ashley over in service was working there, she used to work at another VW dealership(part of the reason why we went there was to follow her) she's amazing and ...
Recently bought a Mazda at Capitol City. I really liked this place, it's fairly small which worked out great. The staff is quite knowledgeable and we never felt pressured. Natalie our sales person was excellent, she answered every question we had and made us feel comfortable. Capital City gave us a fair trade in value and we felt good about our purchase price. We would definitely buy from them again. Rick M.
Good group of guys in the sales department. Our sales associate, Rod, was kind and not pressuring. Sales manager, Paul, was easy to work with during negotiation. And Josh, business manager, was efficient and clear. The whole team was straightforward and amicable. I am also very pleased to see a familiar face, Ashley, in the service department. She was the best part of my relationship with another Volkswagen dealership, in the Burlington area, and seems to have been won by Capitol City. Which is a win for all who are lucky enough to have the pleasure of her second-to-none expertise ...
Connor made our second VW purchase through him so smooth and quick! He went above and beyond to help us get into the perfect vehicle for us !
They are always very friendly, knowledgeable, and the complimentary snacks/drinks while you wait are a nice perk!
I want to thank Emery for helping me get the quote on the CX 5 and my trade without leaving my home. This helps me with time so I can decided if this is the right vehicle and not waste my time driving to the dealership. So now I can make plans on going there to get the right vehicle for me.
Excellent experience with Rod Cook at Walker VW! The whole process was easy and simple. They make you feel like you're the only customer in the place and take care of all the little details...which is why we keep coming back, even though there's another VW dealer closer to our home.
My sales rep. Connor was very considerate and patient with me. The vehicle I bought was used and it drives wonderfully and I expect it will last awhile.
Got a spare key made. Reasonable price and kind people.
I was visiting last week in Waterbury and my car lost power. I had it towed to Walker’s and their service was amazing! Not only did they squeeze me in, as I was leaving in two days, but they did an all-points inspection, fixed my car, washed it, and sent a free shuttle to pick me up! Everyone was so nice, also.
Natalie was the reason I leased my new car through Capitol City. She was helpful and responsive via e-mail and text, getting everything in order the way I wanted it before I came in to sign off on the deal. I was able to spend the minimum reasonable amount of time on-site and leave with the vehicle I wanted with no hassles. Great experience.
Worked mostly with Natalie. Everything went really smooth, got in the car I wanted at a good price. Service center has been excellent so far as well. I would highly recommend to anyone looking for a dub.
From the start, my experience was nothing but positive. My inquiry into buy a Tiguan R Line was responded to promptly and with professionalism. I love my Tiguan Sel Premium R Line. Thank you Justin and the VW team. I am truly happy with the power, speed and design of the vehicle along with the fantastic service. See you in three years. Sincerely, Jennifer Currier
This place is great! I didn't make a purchase this time, but I was helping my Co-Parent but a car. I was crunched for time, and had to leave for work halfway through. Customer Care expert Rod was open, direct, and very helpful. Thanks for treating us in such good faith!
They were able to fit me in, last minute, on a Friday morning. As expected; it was a dead battery. I had it back at 4:30, ready for the weekend. AND: they washed my car. I'm from New York City. Let's just say that this was unexpected and very much appreciated. 5 stars plus!
Great friendly service. The shuttle driver was on his way back to pick up before we called for pickup. The service specialist explained clearly what service was completed and what service was recommended with pricing so that we could make an informed decision.
The Sales people there are top notch! Espcially Rod Cook! This is the second car I have brought through him. Service Department is fabulous, very knowledgeable and helpful in the care of my Jetta!
Best car buying experience I’ve ever had. It meant a lot to buy local, and my new Tiguan meets my needs and more! I left feeling really good about the transaction including negotiating my trade. I felt that Rod Cook was knowledgeable, respectful, and pleasant to spend time with. Business Manager Josh was great as well. My new car is beautiful, thanks guys!
Justin was great to deal with, everyone was very professional and we were extremely pleased with our purchase of a 2012 Rav4. I would very highly recommend Capitol City, I'm all the way over in Maine but will look here first when I need another vehicle.
Connor was very helpful during my purchase of a Mazda CX9. he went out of his way to accommodate my needs and questions.
We recently purchased a new VW Tiguan from Natalie, and the entire experience was so easy, and low stress. We had previously test driven 2 different models, and weren't 100% ready to buy on that day. Natalie didn't pressure us at all, and was very patient with our special needs daughter. When we were finally ready to buy, Natalie and the rest of the crew made the process completely painless, especially considering we did most of the transaction via email and phone. Despite the fact that we were in the middle of a pandemic, the folks at Capitol City Imports ...
A very positive experience purchasing our new Jetta. Natalie was friendly, thorough and knowledgeable.
Josh and Emery made the car buying experience quick and painless. Giving me a good up front discount and pricing. Showing me several choice. I am very happy with the Mazda CX 5
I leased a VW Atlas and they made the experience seamless. Rod Cook was our guy and he was great! We were able to cover most of the paperwork and details over the phone. When I arrived at the dealership, I had a quick test drive signed a few pieces of paper and was out the door! This is the place to buy a car!
I was searching for a Volkswagen Eos which is my wife's dream car. She always wanted a 6 speed manual transmission and to her, its vital. I came across Capitol City Imports' ad for this beautiful 2010 VW 2.0T Eos 6 speed manual transmission. It had 68,333 miles for a great price. When I saw this, I knew that this is the car for her. I called Capitol City Imports and I spoke to Rod Cook. He was a great guy and he was also very professional. After several emails and phone conversations, He gave me a great deal I couldn't refuse. ...
Leave Us A Review